Well, we waited extra for our plane to arrive in La Crosse b/c of some mechanical whatever. Then when we finally got to Minneapolis, we waited another 15 min waiting to deboard the plane. Our connection to Korea was at a gate on the other side of the terminal. We had 15 to get there and we didn't make it.
Now time for my mom 'The Pitbull' to shine. First of all, after fifteen years from our last visit to Korea, my mom was underatandably not happy about missing a day of visiting our family b/c we were five min late for our connection. Well, she let NWA have it.
The first NWA rep wasn't much of a customer service man. He kept saying "He understood what we were going through, but he sees this everyday." I can understand his POV. Although he didn't show the care of someone who sees this all the time.
My mom wasn't satisfied though. She talked to a NWA supervisor, and she was a pro. Despite my mom's unhappy dilemma to say the least. The supervisor showered us with food vouchers and also two $250 flight vouchers. She also put us up in a hotel for the night. Most of all she really listened to mom.
It was neat to see how the two reps handled my mom and reminded me that it doesn't matter how many times you've seen the situation. What matters most is listening and showing you care rather than saying you care. A good lesson to keep me in line with all the families at the karate schools.
Hopefully, the next time I write, we'll be in Korea.
-wc3
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